Frequently Asked Questions

Chargeback Prevention

What is Visa Merchant Purchase Inquiry (VMPI)?

Visa Merchant Purchase Inquiry is a tool that has been reconstructed and rebranded as Verifi Order Insight. Order Insight is a tool that integrates with top credit card issuers’ systems and allows all parties to access the relevant order details, resolving disputes before they become chargebacks. The information that Order Insight collects includes the date of purchase, the device used to process the purchase, merchant name and contact info, and details and descriptors for the purchased item or service.